Wheelchair user hails M&S changes after access row

Samantha Fletcher

This article really highlights the importance of inclusive design and the impact when this is not done.

https://www.bbc.co.uk/news/articles/c0j9q35y0y2o

Sarah Tuberty

What a great piece of advocacy making a positive change- it is great to learn that M&S were receptive and made changes- although I do agree that the barriers should not have existed- and I appreciate the efforts that Flick had to go through- especially when initially dismissed my the M&S store asking her to call ahead before her shopping trip. I am glad they instated changes, but it is disappointing that it only happened after a case was brought against them and they had to settle out of court.