How do we hold train companies accountable for not meeting basic communication needs?

Andrew Warren
Andrew Warren Member (Full) Posts: 7

I came across an article discussing how dirty windows on a commuter transit service make it difficult for riders to see which station they are at:

As a deaf person, I heavily rely on visual cues to know which stop I am at. Dirty windows are a significant issue for me, but that's not the only problem. NJ Transit's rolling stock often has issues with Passenger Information Displays (PIDs) not being fully functional or providing incorrect information. I know that for many hearing people, the overhead intercom isn't always clear either.

Having dirty windows and unreliable PIDs prevents me from knowing where the train is stopped. Unfortunately, to avoid these issues, I have to rely on my phone's GPS to know my location. But what if my phone dies?